Working Student AI & Customer Operations (m/f/d)Beta

The Role Our Customer Enablement team helps customers get value from Alasco quickly. AI and automation are a core part of how we work. You'll be working on real workflows connecting tools, writing prompts, building automations that the team currently does manually. This is not a 'watch and learn' role. You'll work on real problems from week one – which means we're looking for someone who's already curious enough to have tried things on their own. The things you build will be used by real customers within weeks. Some of them will replace manual work the team currently does by hand. What You'll Do - Support the CE team in day-to-day operations: tracking health scores, importing data, preparing Onboarding/Training materials. - Analyze customer usage data to spot where customers get stuck and work with the team to fix it. - Create and maintain enablement content: guides, templates, and short video walkthroughs that help customers get up to speed without hand-holding. - Build AI-powered workflows that support customer onboarding and product adoption, think automated check-ins, smart content delivery, usage-based triggers. - Test new AI tools and prompting approaches for customer-facing use cases; document what works. What We're Looking For Must haves: - You are enrolled in a degree program. Field of study matters less than how you think and work. - You've experimented with AI or automation tools and can show something you've built, tested, or broken. It doesn't have to be perfect, it has to be real. - Excellent written and verbal communication skills in German and English. You write clearly, precisely, and in a way that resonates with our customers. - You are comfortable working with data: pulling it, reading it, drawing conclusions from it. - You take ownership of what you commit to. Nice to Have: - Experience with CRM or CS tooling (HubSpot, Gainsight, Zendesk or similar). - Prompt engineering experience or work with LLM APIs. - Prior exposure to B2B SaaS, real estate, or a startup environment. What We Offer - €500 learning & development budget per year + 1 dedicated L&D day. - Up to 4 weeks workation per year. - Navit or Wellpass subsidy (€40/month): Your choice of mobility or wellness. - Regular company and team events. You will help shape them. - Modern tools including AI to help you work more efficiently, stay better prepared, and learn faster. About Alasco Real estate is one of the world's largest, most capital-intensive - and least digitized - industries. We're changing that. Alasco is building the leading AI Platform for Real Estate, purpose-built for an era in which AI fundamentally reshapes how decisions are made. If you want to work where technological possibility has a direct seat at the decision-making table, this is your place. We ship AI and software that is already in production today - making investment and construction decisions measurably better for our customers. And we're just getting started. We welcome applications from all people, regardless of gender, origin, religion, age, sexual orientation, or disability. Hiring Process - Intro Call with Recruiting - On-site Interview (including a task)